ProLawns Policies

Services:

All jobs and packages will auto-renew each year, and can be cancelled at anytime.

Payments:

ProLawns requires a card on file prior to service to create a hassle-free service. Your card will be charged at the end of our 30-day terms. You can pay how you choose prior to the 30 days.

If your invoice is not paid after our terms:

1-7 days past due: Friendly Reminder to make payment/update card on file.

7-60 days past due: Your services will be paused and we will not continue services until your account is caught up and a card is on file. You will be charged a 5% late-fee.

60+ days: Your account will be cancelled with us and your invoices will be sent to collections

Items in yard:

We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in the yard before our technicians arrive each week. We are not responsible for damages.

Locked Gates:

Please make sure all back yards are accessible for our application. There will be no discounts for incomplete services due to locked gates, etc. However, we will make our best attempt to arrive another time to complete your lawn, depending on the demographics of our scheduled services.

Property Damage:

In the rare chance that your property gets damaged during one of our applications and was not noticed by us, please contact us immediately. We will send out a senior lawn care specialist to review the damage and take pictures for documentation.